AIDA – Privacy Notice
The Aida online support service is a free to use tool developed and run by Anthony Collins Solicitors LLP. Whilst we do not require your personal data, nor that of anyone else, such as a family member, we understand that whilst you interact with Aida, you may wish to reference personal information.
The purpose of this privacy notice is to inform you how we will manage this personal data and ensure you understand your data rights.
Anthony Collins Solicitors LLP is registered under UK Data Protection Legislation as a data controller with the number Z5469866. You can view these details at the following website: https://ico.org.uk/ESDWebPages/Entry/Z5469866
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact details
Post
Anthony Collins Solicitors LLP, 134 Edmund Street, Birmingham B3 2ES
Telephone
0121 200 3242
What information we collect, use, and why
We may collect or use the following information as you interact with Aida in order to help provide you with a service:
- Names and contact details
- Marital status
- Third party information (such as family members or other relevant parties)
- Details regarding your personal circumstances, as well as family members
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data within the Aida service is:
- Consent – we have permission from you after providing you with all the relevant information. To be clear, you do have the right to withdraw your consent at any time and we will delete your personal data on request.
We will only receive the personal data you choose to type into Aida and keep this for 12 months before deletion.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the following contact details:
Tel: 0121 200 3242
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: May 2025