AIDA Chatbot – Terms and Conditions of Use
Last Updated: May 2025
Anthony Collins Solicitors LLP (SRA No. 424137)
134 Edmund Street, Birmingham, B3 2ES
www.anthonycollins.com
AIDA is a publicly available online legal information chatbot operated by Anthony Collins Solicitors LLP. It is designed to help users access general legal information in a clear and accessible way.
1. Who We Are
AIDA is developed and operated by Anthony Collins Solicitors LLP, a law firm authorised and regulated by the Solicitors Regulation Authority (SRA). Our SRA digital badge confirms our regulatory status and commitment to professional standards.
2. What This Chatbot Is
- AIDA is an automated AI support tool provided by Anthony Collins Solicitors LLP to offer general legal information to the public.
- It is available online and operates without human supervision or real-time moderation.
- It is intended to support early-stage understanding, not to replace regulated legal advice.
3. What This Chatbot Is Not
- AIDA does not provide personalised legal advice. It offers general legal information only, based on the information you enter.
- No solicitor-client relationship is created through use of this service.
- AIDA is not a substitute for speaking with a qualified legal professional.
- If you require legal support, please contact us at info@anthonycollins.com or visit www.anthonycollins.com.
4. Liability Disclaimer
- AIDA is provided “as-is” for general legal informational purposes. This means we do not guarantee the accuracy, completeness, or reliability of the information it provides, and we are not responsible for any actions taken or not taken based on its responses. You should not rely on it as a substitute for advice from a qualified legal professional.
- Use of AIDA is entirely at your own risk.
- Anthony Collins Solicitors LLP accepts no liability for any action taken or not taken based on AIDA’s responses.
- We exclude, to the fullest extent permitted by law, any liability for loss, damage, or harm resulting from use of this tool.
5. Complaints
If you believe something has gone wrong, we take concerns seriously.
A complaint is a formal expression of dissatisfaction about the standard of service, actions, or lack of action by Anthony Collins Solicitors LLP in relation to AIDA.
To raise a concern, please contact:
Sam Coley
Head of Risk, Compliance and Knowledge
Email: complaints@anthonycollins.com
Telephone: 0121 212 7475
Complaints Before Becoming a Client
In certain limited circumstances, you may be able to raise a concern with the Legal Ombudsman, even if you are not a client. This may apply where:
- You attempted to become a client and believe you were treated unfairly
- You received misleading or inappropriate responses that caused you harm
- We failed to respond appropriately to your enquiry
The Legal Ombudsman will determine whether your concern falls within their rules.
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Complaints Regarding Professional Conduct
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority at:
The Cube
199 Wharfside Street
Birmingham
B1 1RN
0370 606 2555
https://www.sra.org.uk/contact-us/
6. Privacy and Data Use
We are committed to protecting your personal information and handling it transparently.
Any data you enter into AIDA is managed in accordance with UK data protection law and our AIDA Privacy Notice. We retain personal data only for a limited period (currently set at 12 months), after which it is securely deleted.
Access to any data is restricted to authorised personnel within Anthony Collins Solicitors LLP and our technical support providers.
Exercising Your Data Protection Rights
If you wish to access your personal data, request its deletion or correction, or otherwise exercise your rights under UK data protection law, please contact:
Sam Coley
Head of Risk, Compliance and Knowledge
Email: complaints@anthonycollins.com
Telephone: 0121 212 7475
If you are dissatisfied with our handling of your personal data, you may contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
7. Cookies
AIDA may use cookies for performance, functionality, and analytics. For further details, please refer to the AIDA Cookie Policy.
8. Automated Responses
AIDA’s replies are generated by artificial intelligence. Responses are not reviewed by a human before being shown and are based on patterns and general legal principles, not personalised legal advice.
9. Accuracy of Information
AIDA’s responses may not reflect recent legal developments or the specifics of your situation. You should not rely on them without seeking qualified legal advice.
10. Emergency Use
AIDA is not designed for emergency use or urgent legal support. If you are in crisis or require immediate assistance, contact emergency services or a legal professional.
11. Geographic Scope and Intended Use
AIDA is intended for use by individuals located in the United Kingdom. It is developed in accordance with the laws of England and Wales, and the information provided may not be applicable, accurate, or appropriate for users in other legal jurisdictions. If you are accessing this service from outside the UK, you do so at your own risk and should seek legal advice locally.
12. User Conduct and Security
You must not use AIDA to submit content that is unlawful, offensive, abusive, or inappropriate. We reserve the right to suspend access or take further action in the event of misuse.
13. External Links
AIDA may contain references to third-party websites. Anthony Collins Solicitors LLP is not responsible for the content, accuracy, or reliability of external sites.
14. Use of AIDA Content and Intellectual Property
All content generated by AIDA is the intellectual property of Anthony Collins Solicitors LLP.
You may use AIDA’s output for personal reference only.
You must not publish, reproduce, distribute, or rely on AIDA’s responses as legal advice.
Unauthorised use may lead to legal action.
15. Suspension or Withdrawal of Service
We may suspend, change, or withdraw AIDA at any time, particularly in cases of system maintenance, legal risk, or suspected misuse.
16. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from use of AIDA shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contacting Us
To speak with us or access legal services, please contact:
Email: info@anthonycollins.com
Website: www.anthonycollins.com
Telephone: 0121 200 3242